Refund policy

1. RETURN AND REFUND POLICY

We offer a 30 day right of return. This means you have 30 days from receiving your item to request a return.

For a return to be valid, the item must be in the same condition as when you received it: unused, unworn, with its tags on and in its original packaging. You will also need the receipt or any other proof of purchase.

To start a return, you can contact us at contactloeva@gmail.com. Please note that returns must be sent to the following address: 18 route du Champ d'Olive, 75011 Paris, France.

If your return is accepted, we will send you a return label together with instructions on how and where to send your parcel. Items sent back to us without a prior return request will not be accepted.

For any question about returns, you can contact us at any time at contactloeva@gmail.com.

Damages and issues

Please check your order on arrival and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess the problem and put it right.

Exceptions and items that cannot be returned

Certain items cannot be returned, such as personalised items, for example special orders or made to measure pieces. If you have any question or concern about a particular item, please contact us. Unfortunately we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the one you received. Once your return is accepted, you can buy the new item separately.

European Union, 14 day cooling off period

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, without giving a reason. As stated above, the item must be in the same condition as when you received it: unused, unworn, with its tags on and in its original packaging. You will also need the receipt or any other proof of purchase.

Refunds

We will let you know as soon as we have received and inspected your return, and we will tell you whether the refund has been approved. If it is approved, you will automatically be refunded to your original payment method within 10 working days. Please note that your bank or card issuer may take some time to process and show the refund. If more than 15 working days have passed since your return was approved, please contact us at contactloeva@gmail.com.